Refund policy

Last updated 2026-10-02

This policy covers purchases of platform services and of all products operated by Noptcha, LLC.

Platform services (Auth, Payments API)

Billed monthly for usage already delivered. If we billed you in error, or a service did not work as documented, we refund or credit the affected amount.

Product purchases (one-time credits or plans)

Credits, balance or plans you have not used yet are refunded in full if you ask within 7 days of purchase. Partly used purchases: we refund the unused portion. Used credits and delivered usage are not refundable.

Service problems

If a service did not work as described and we could not fix it, we refund the affected purchase regardless of the time window.

How to request

Email contact@passin.io from the address on your account, naming the service or product and the payment (date and amount). We respond within two business days. Approved refunds go back to the original payment method; card refunds usually appear within 5–10 business days depending on your bank.

When we do not refund

Accounts closed for breaking terms or acceptable-use rules, and purchases made with stolen or unauthorised payment methods.